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Ralia T/A Ralia Events customer privacy notice 

Effective Date: 20th September 2026 

 

This privacy notice tells you what to expect us to do with your personal information. 

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Contact details 

  • Telephone: 07546678523 

 

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details 

  • Addresses 

  • Payment details (including card or bank information for transfers and direct debits) 

  • Transaction data (including details about payments to and from you and details of products and services you have purchased) 

  • Photographs or video recordings 

  • Information relating to compliments or complaints

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 

  • Payment details 

  • Purchase or service history 

  • Financial transaction information 

 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

 

If you make a request, we must respond to you without undue delay and in any event within one month. 

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

 

Our lawful bases for the collection and use of your data 

 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

 

Where we get personal information from 

  • Directly from you 

 

How long we keep information 

Information listed under section "What information we collect, use, and why " will be kept for 6 years plus current, to comply with the standard retention period for HMRC, with the exception of "Photographs or video recordings " which will be kept for 2 months after the event date.  

 

For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above. 

 

Who we share information with 

Data processors 

  • WIX.COM (UK) LIMITED 

  • This data processor does the following activities for us: Ralia Events website is hosted on the Wix platform. A submission form is available on the website for customers to submit enquiries with their contact details (First Name, Last Name, Phone Number and Email Address). 

 

How to complain 

If you have any concerns about our use of your personal information, you can make a data protection complaint to us: 

Email: raliaevents@outlook.com 

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.  

The ICO’s address: 

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113  
Website: https://www.ico.org.uk/make-a-complaint 

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